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Our project references

EA (Enterprise Architecture) in Telecoms & Media

Implementation of a framework for services platforms conception (Magellan)

Objectives:

  • Practices standardisation Use cases modelling, functional and technical architectures
  • Integration of the model within the project ecosystem
  • Deliverables review and rewriting

Results:

  • Full architecture definition, selection of the tools
  • Full process definition
  • Development of Magellan frame of reference
  • Implementation in Orange ecosystem (in France and Europe)
  • Implementation of customer support services

BI (Business Intelligence) in Telecoms and Media

Opinion Monitoring an Operator Station

Objective: 

Generate reports useful to control the customer experience in relation to the quality apparatus operator Station.

Results:

  • Simple and intuitive GUI
  • Ability to drill up to a single message

ECM (Enterprise Content Management) in the Pharmaceutical industry

Upgrade and Process Enhancement of the company's CRM

Complete upgrade of the Siebel system from R 7.5 to 8.1.1

Objectives:

  • Assurance of Future System Operation and Maintenance
  • Process and System Simplification
  • Establishing Customer Centric Marketing
  • Enhancement of Pharmaceutical Processes

Results:

  • Higher User Acceptance of 1,500 users
  • Better compatibility to the Oracle standard
  • Use more effective marketing channels
  • Support business workflows by CRM 

IT Governance in the Banking industry

IT Strategy and operating model definition - Private banking

Objectives:

  • Organisational processes design
  • Definition of clear roles, responsibilities and actions
  • Improve the operational activities maturity and efficiency

Results:

  • Support in the reach of CMMi Level 2 at central level and several departments impacting 1,500 people 
  • Definition and publication of IT Governance processes

 

 

Private Swiss Bank

Objectives:

  • Update of the contract and quality reference to be able to launch and manage fixed mode IT services projects.

Results:

  • Documentation validated by law departments
  • Reference adapted to the project management in scrum
  • Taking into account the contractual evolution needs without any amendment process
  • Clarification of the agile governance of projects
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